Below you will find the Complaints and Reports Form designed to submit complaints and reports against members and their affiliates. However, there are three other ways through which you can present them to the Monitoring Area:

In accordance with the provisions of article 2.1.2. of the Sole Circular of the BMC, the facts that may be the subject of complaints and reports before the Monitoring Division are those related to possible breaches by the brokerage firms or the people linked to them, of the market regulations applicable to them.

It is noted that the complaint or report will not be processed when it is not related to compliance with the market regulations applicable to the brokerage firms or the people linked to them or when it is a matter of a civil, labor or criminal nature, event in which the complainant or reporter must complete the relevant procedures before the ordinary justice system or competent bodies.

Likewise, it is stated that when the complaint or report contains matters related to (i) intervening in the course of judicial processes, (ii) ordering the return of money and (iii) ordering the payment of compensation, the Monitoring Division will not process said matters, as it lacks jurisdiction to do so.”